Refund policy
Refund & Exchange Policy
We want you to receive your saree in perfect condition. Please read the following policy carefully before placing your order.
No Returns
We currently do not accept returns for change of mind, personal preference, or any other reason unrelated to a product defect or issue with the order.
Exchange is available only in case of a manufacturing defect, damage during transit, or an incorrect product being delivered.
Damaged, Defective or Incorrect Products
Please inspect your order carefully as soon as you receive it.
If your saree is damaged, defective, or you have received a different product from what you ordered, contact us within 2 days of delivery.
To process your request, please provide:
- Your order number
- Clear photographs of the saree and the issue
- A short video, if required, showing the defect or damage
- Photographs of the packaging, where applicable
Our team will review the request and determine whether the product qualifies for an exchange.
If the issue is approved, we will arrange an exchange for the same product, subject to availability.
Exchange Conditions
To be eligible for an exchange:
- The request must be raised within 2 days of delivery.
- The saree must be unused, unworn, unwashed and in its original condition.
- Original packaging, tags, invoice and any accompanying items should be retained.
- The product must not have been altered, damaged, stained, or otherwise used after delivery.
Products that do not meet these conditions may not be eligible for exchange.
Products Received in Error
If you receive a saree different from the one ordered, please contact us within 2 days of delivery with your order details and photographs of the product received.
Once verified, we will arrange an exchange for the correct product, subject to availability.
Failed Delivery
If an order cannot be delivered and is returned to us by the courier, the order will be treated as a failed delivery.
Once the returned parcel is received and inspected by us, we will initiate a refund for the eligible order.
Refunds will be issued to the original payment method used for the order.
Please note that if the delivery failed because of an incorrect or incomplete address, unavailable recipient, or other circumstances attributable to the customer, additional shipping or re-delivery charges may apply before a refund or re-delivery is processed.
Refund Processing
Once a refund has been approved, it will be initiated within 10 business days.
Depending on your bank, card issuer, payment gateway, or other payment provider, it may take additional time for the refunded amount to appear in your account.
If you have not received your refund after the applicable processing period, please contact us with your order number at +91 7568263683 | +91 7976288557
Important Note
Minor variations in colour, texture, weave, print, or appearance may occur due to the nature of handcrafted/textile products and differences between screens and actual products. Such variations may not be considered defects.
For any exchange or refund-related query, please contact us through our customer support number at +91 7568263683 | +91 7976288557 with your order number and relevant details.